Jobseeker

Fresh Student Living is seeking Resident Services Advisors to support daily operations at our Glasgow student accommodation property. This is a full-time, on-site role focused on delivering exceptional resident experiences and ensuring smooth property management processes.

Role Overview
As a Resident Services Advisor, you will be the primary point of contact for student residents, assisting with enquiries, tenancy administration, and community engagement activities.

Key Responsibilities
• Manage front desk operations and resident enquiries
• Coordinate check-in and check-out procedures
• Support tenancy agreement documentation
• Handle maintenance requests and contractor coordination
• Monitor rent payments and update property systems
• Conduct property inspections and compliance checks
• Organise community-building events
• Maintain accurate records within property management software

Required Skills & Qualifications
• Strong customer service and communication skills
• Good organisational ability
• Confident IT skills (Microsoft Office & CRM systems)
• Professional and approachable manner
• Ability to work independently and as part of a team

Compliance & Standards
• Adherence to UK tenancy and housing regulations
• GDPR compliance
• Health & safety awareness within residential buildings

Benefits
• Competitive annual salary
• Pension scheme
• Professional development training
• Staff discount schemes
• Exposure to premium student housing operations