Jobseeker

iQ Student Accommodation is offering a paid Leasing & Customer Experience Internship at our Shoreditch property in London. This opportunity is ideal for students interested in property management, hospitality, or customer experience within the student housing sector.

Role Overview
As a Leasing & Customer Experience Intern, you will support the property team in maximising occupancy, enhancing resident satisfaction, and ensuring smooth operational processes during peak booking and move-in periods.

Key Responsibilities
• Assist with student property viewings and virtual tours
• Support tenancy agreement preparation and documentation
• Respond to resident enquiries via email and reception desk
• Help coordinate move-in and move-out processes
• Assist in organising resident engagement events
• Monitor and update CRM and property management systems
• Support rent tracking and occupancy reporting
• Ensure compliance with health & safety procedures

Skills & Qualifications
• Currently enrolled in Business, Hospitality, Real Estate, or related degree
• Strong communication and interpersonal skills
• Organised and detail-oriented
• Customer-focused attitude
• Confident using Microsoft Office and CRM tools

Compliance & Standards
• Adherence to UK tenancy regulations
• Understanding of GDPR and data protection
• Completion of internal safety and safeguarding training

Development Opportunities
• Exposure to property leasing and operations
• Mentorship from Property Manager
• Potential pathway to Graduate Property or Assistant Manager role

Benefits
• Competitive internship salary (pro-rata)
• Hands-on property management experience
• Professional networking opportunities
• Structured onboarding and training