Jobseeker

Capita is looking for a skilled IT Support Technician to provide technical assistance to internal users and clients. The role involves troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring systems run smoothly.

You will collaborate with IT teams to deliver efficient technical solutions and maintain high service levels.

Working Hours:
Full-time role up to 37.5 hours per week, Monday to Friday.

Key Responsibilities:

Provide first and second line IT support
Troubleshoot hardware, software, and network issues
Install and configure desktop systems and applications
Manage user accounts and permissions
Maintain documentation for IT systems and procedures
Escalate complex issues to senior IT teams
Software / Tools:

Windows operating systems
Active Directory
Microsoft 365
ServiceNow or similar ticketing systems
Remote support tools
Required Skills:

Technical Skills:

Desktop troubleshooting
Networking basics (TCP/IP, DNS)
System administration fundamentals
Soft Skills:

Problem solving
Communication with non-technical users
Organisation and prioritisation
Team collaboration
Education:

Diploma or degree in Information Technology, Computer Science, or related field.
Optional Certifications:

CompTIA A+
Microsoft Certified: Modern Desktop Administrator
Apply now.