Jobseeker

As an IT Service Desk Analyst, you will act as the first point of contact for IT-related issues, resolving technical problems and escalating complex cases where necessary.

Key Responsibilities
• Provide first-line support via phone, email, and ticketing systems
• Troubleshoot hardware, software, and network issues
• Log incidents and service requests accurately
• Escalate complex issues to second-line teams
• Support user account management and access permissions
• Assist with system installations and updates
• Maintain documentation of recurring issues
• Ensure adherence to service level agreements (SLAs)

Tools & Technologies
• ITSM platforms (e.g., ServiceNow or similar)
• Microsoft 365
• Windows operating systems
• Basic networking tools

Required Qualifications
• Degree in IT, Computer Science, or related discipline preferred
• Strong problem-solving skills
• Good communication abilities
• Basic knowledge of IT systems and troubleshooting
• Customer-focused approach

Compliance & Standards
• Adherence to IT security policies
• GDPR compliance when handling user data
• Awareness of ISO IT service management standards

Benefits
• Competitive annual salary
• Hybrid working model
• Pension scheme
• Training and certification support
• Career development opportunities within large-scale IT contracts