Jobseeker

Premier Inn is seeking friendly and professional Hotel Receptionists to join our Birmingham City Centre team. You will manage guest check-ins and check-outs, assist with reservations, and ensure guests have a comfortable stay.

The role requires strong customer service skills and the ability to handle multiple tasks in a busy hotel environment.

Working Hours:
Part-time role up to 20 hours per week, including evening and weekend shifts.

Key Responsibilities:

Welcome guests and manage check-in/check-out processes
Handle reservations and booking enquiries
Respond to guest requests and provide local information
Maintain accurate guest records
Support coordination with housekeeping and maintenance teams
Ensure reception area remains organised and professional
Software / Tools:

Hotel Property Management Systems (PMS)
Booking platforms
Microsoft Outlook
Required Skills:

Technical Skills:

Basic computer and booking system usage
Reservation management
Soft Skills:

Communication and interpersonal skills
Customer service
Organisation
Problem solving
Education:

GCSEs or equivalent required.