Jobseeker

Premier Inn is recruiting a Hotel Operations Manager for its London County Hall property. This is a full-time on-site role (37.5 hours per week) responsible for overseeing front-of-house, housekeeping, and guest services operations.

Role Overview

You will ensure exceptional guest experience, operational efficiency, and financial performance across all departments.

Key Responsibilities

Oversee daily hotel operations
Manage front desk and housekeeping teams
Monitor occupancy and revenue performance
Ensure compliance with food hygiene and safety standards
Manage staff scheduling and rotas
Conduct team performance reviews
Handle guest escalations and complaints
Maintain budget and cost control
Support recruitment and onboarding
Ensure fire safety and health compliance
Implement service improvement strategies
Conduct operational audits
Coordinate with regional management
Education & Certifications

Mandatory:

Experience in hotel management
Optional:

Hospitality Management degree
Level 3 Food Safety Certification
First Aid at Work
Compliance

UK Hospitality Health & Safety standards
Fire Safety Order compliance
GDPR guest data handling