Jobseeker

Uber is seeking Customer Support Specialists to assist drivers and riders with account issues, trip enquiries, and platform support. You will provide fast and accurate assistance through multiple communication channels while maintaining high customer satisfaction.

This role requires strong problem-solving abilities and excellent communication skills.

Working Hours:
Full-time role up to 37.5 hours per week, including rotational shifts and occasional weekend coverage.

Key Responsibilities:

Respond to customer enquiries via chat, email, and phone
Assist drivers and riders with account and trip issues
Investigate service concerns and provide solutions
Maintain detailed support case records
Escalate complex cases to specialised teams
Provide feedback to improve service processes
Software / Tools:

Zendesk or similar CRM systems
Internal Uber support platforms
Google Workspace
Required Skills:

Technical Skills:

CRM and support ticket systems
Basic data entry and case documentation
Soft Skills:

Communication
Customer empathy
Problem solving
Time management
Education:

GCSEs required; further education in Business or Customer Service beneficial.
Apply now.