Jobseeker

Monzo is looking for Customer Support Advisors to assist customers with banking services and account-related queries. You will communicate with customers through chat, email, and phone while ensuring a high standard of service.

Working Hours:
Full-time 37.5 hours per week, including rotational shifts covering evenings or weekends.

Key Responsibilities:

Respond to customer enquiries through multiple channels
Assist customers with account issues and transactions
Escalate complex cases to specialist teams
Maintain accurate records of customer interactions
Help improve customer support processes
Software / Tools:

CRM platforms
Live chat support tools
Internal banking systems
Technical Skills:

Customer service operations
Basic financial product knowledge
CRM system usage
Soft Skills:

Communication and empathy
Problem solving
Active listening
Ability to handle multiple enquiries efficiently
Education:

Diploma or degree in Business, Finance, or related field preferred.