John Lewis Partnership is recruiting a Part-Time Customer Experience Assistant (20 hours per week) at its Oxford Street flagship store in London. This on-site role is suitable for students seeking flexible retail employment, with progression opportunities into full-time roles.
Role Overview
You will deliver premium customer service and support store operations in a high-footfall retail environment.
Key Responsibilities
Assist customers with product advice
Operate tills and self-checkout systems
Maintain visual merchandising standards
Support click-and-collect services
Handle customer returns
Maintain stock levels
Follow health & safety procedures
Support promotional events
Manage customer complaints professionally
Maintain store presentation
Support inventory audits
Promote loyalty programmes
Education & Certifications
Mandatory:
Strong communication skills
Optional:
Retail NVQ qualification
Customer service training
Compliance
Consumer rights legislation
Health & Safety standards
GDPR customer data policies
£ 12.50 - 15
/ Per Hour
Retail and Wholesale
03/03/2026
Closes:
03/18/2026
London, England, United Kingdom