British Airways is recruiting Passenger Service Agents to support airport customer service and check-in operations. The role involves assisting passengers, managing boarding procedures, and ensuring a smooth airport experience.
Working Hours:
Full-time 37.5 hours per week, including rotational shifts covering early mornings, evenings, and weekends.
Key Responsibilities:
Assist passengers with check-in and boarding procedures
Provide travel information and customer support
Process travel documentation and tickets
Handle passenger enquiries and service issues
Coordinate with airport operations teams
Software / Tools:
Passenger service systems
Flight reservation platforms
Airport communication systems
Technical Skills:
Customer service operations
Reservation system usage
Soft Skills:
Communication and interpersonal skills
Problem solving
Ability to work under pressure
Team collaboration
Education:
Secondary education or diploma in travel and tourism preferred.
Compliance:
Airport security clearance required.
£ 25,500 - 30,000
/ Per Year
Aerospace and Aviation
03/14/2026
Closes:
03/26/2026